Refund and Returns Policy
Effective Date: 20/11/2024
At SkinHairEssentials, we strive to provide the best quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a clear and straightforward process for returns and refunds. Please review our policy below for details.
1. Return Eligibility
We accept returns under the following conditions:
- Unused and Unopened Products: You may return any unused and unopened product within [insert number] days of receiving your order.
- Damaged or Defective Items: If you receive a damaged or defective product, you may return it for a full refund or replacement.
- Wrong Items: If you receive an incorrect item, please contact us immediately, and we will provide you with a solution.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. These include:
- Opened or used skincare and haircare products.
- Gift cards.
- Personalized or customized products.
3. How to Return a Product
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [Insert Email] or [Insert Phone Number] within [insert number] days of receiving your order. Please provide your order number, the item you wish to return, and the reason for the return.
Return Authorization: We will issue a Return Authorization (RA) and provide you with detailed instructions on how to send back the item(s). Please do not return items without prior authorization.
Pack the Items: Carefully pack the item(s) in their original packaging (if possible) along with any accessories or documents that were included with the product.
Shipping: Return shipping charges are the responsibility of the customer unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service for your return to ensure the item reaches us safely.
4. Refunds
Once we receive your returned item(s) and verify the condition of the product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to [insert number] business days for the refund to be processed and reflected in your account.
5. Exchange Policy
If you would prefer to exchange a product for a different one (e.g., a different shade, size, or product), please contact us to discuss the available options. If the item is available in stock, we will ship the exchange item to you once the return is processed.
6. Late or Missing Refunds
If you haven’t received your refund after [insert number] business days, please first check your bank account or credit card provider. Sometimes, it takes time before a refund is officially posted. If the refund still hasn’t been processed, please contact us at [Insert Email] or [Insert Phone Number].
7. Sale Items
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
8. Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item). You are responsible for the cost of return shipping, unless the return is due to an issue on our end.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
SkinHairEssentials
Bengaluru, Karnataka 560048
Email: skinhairessentials@gmail.com
Phone: +91 8884245500